F.A.Q

MY ORDER

What can i do if my products are broken ?
So at the time of the reception of your parcel one or more of your products are broken, send an e-mail to contact@latabledarc.com with your order's number, a picture of the broken articles as well as the quantity. Once your received e-mail, we turn over you the new articles.

What can i do if I am not satisfied with my order ?
You have 14 days from the reception of your order to fill the form with retractation (http://www.latabledarc.com/formulaire-retractation) and to turn over the goods, in good state. As of reception of the goods, we will carry out refunding.

What are the delivery periods for my order?
It is necessary to in general count 3 to 4 working days to receive your order, if the ordered products are available in our warehouse.

How much costs the shipping of my order?
The shipping costs are calculated automatically according to the weight of your shopping cart. You can know the expenses of delivery of your order while returning to you directly in your shopping cart. 

In how long am I refunded?
Once your application for received repayment, we endeavour to refund you as soon as possible possible. You will be held informed by e-mail of the good reception of your request as when refunding is carried out.

What is the delivery zone of La Table d'Arc?
It is possible to be delivered everywhere in Europe. If you have worries concerning the delivery, you can send an e-mail to contact@latabledarc.com by specifying your order like your contact and we will return towards you as soon as possible.

How can i follow my order?
Once your order leaves our warehouse, you will automatically receive e-mail in which you will have your number of parcel as well as the link towards the follow-up of your order.

How can i place an order in big quantity ?
If you wish to place an order with significant amounts, you must send an e-mail to contact@latabledarc.com with the articles which you wish, exact quantity thus that your contact. Once treated, you will receive in return an estimate cost of your order that it will be possible for you to validate and be able to place your order in preparation.

I am a professional and I wish to place an order ?
If you wish to order large quantities of products with a professional aim (restoration, bar, hotel), you can send an e-mail to contact@latabledarc.com with the references of products which you wish to order, quantity as well as the contact of the person who will be in relation to our customer service. Once the received e-mail, an estimate as well as the method of payment will be sent to you as soon as possible.

My order is in “Finished” status but I don't have received my number of delivery, is it normal?
An order in “Finished” status means that it was prepared and that it is on standby of setting under coulis and assumption of responsibility by the carrier. You will receive e-mail with your number of follow-up as of your parcel dealt with.

DELIVERY

A how much rise the shipping costs of my order?
The shipping costs are calculated automatically according to weight of your shopping cart. You can know the expenses of delivery of your order while returning to you directly in your shopping cart.

Which are the various types of delivery Is it possible to order online and go to seek my order in store?
You have the possibility of ordering online and of coming to withdraw your order with the margasin Arc Outlet, with Arch. You can carry out the choice of withdrawal in store when you validate your shopping cart.

Why does one propose only the delivery to me by pallet?
The delivery by Shenker pallet is only proposed to you because your order is too important for a classical delivery in colissimo or relay stopwatch.

How to register my promtional code ?
The code promotion must be registered in your shopping cart, in the mitre “Codes of handing-over” and to click on “Apply” When you click on your shopping cart, you will see this mitre in top on the right of your screen.

I found a promotional code on the internet, but it doesn't work ?
It is possible that certain codes promotion in circulation on Internet are not currently valid any more. If that arrives we will not be able unfortunately to apply the handing-over.