Delivery info

Dear Customer,

The delivery times provided are average delivery times, subject to the availability of the items ordered in stock.

In the event of different delivery dates within the same order due to the unavailability of an item, the delivery date given will be the latest.

However, ARC DECORATION reserves the right to make separate shipments. In such cases, shipping and handling fees will only be charged for a single shipment.

ARC DECORATION works with the French Post Office (“La Poste”) “Colissimo” service for deliveries to addresses in metropolitan France and also the UPS company for deliveries to addresses in countries within European Union.

Under no circumstances shall the ARC DECORATION be held liable for the failure of the French Post office to provide postal services.

– Availability of items in stock

The items presented will only be delivered if they are in stock. Information concerning the availability of products is provided by the product suppliers and/or manufacturers.

As such, ARC DECORATION shall not be held liable in the event that an item is permanently discontinued or temporarily unavailable for shipment nor shall such instances result in the payment of compensation for damages to the purchaser.

Out-of-stock items

ARC DECORATION agrees to inform the purchaser, if necessary, by the means of its choice (telephone, fax, e-mail, regular mail) of any stock shortages affecting the purchaser’s order or orders. In such instances, the seller shall provide the purchaser with a revised approximate delivery date (the revised date must be provided prior to the original delivery date) and must also inform the purchaser that, if the revised date is not accepted, the purchaser may cancel the order and obtain a full refund.

Default of suppliers

Furthermore, ARC DECORATION reserves the right to cancel all or part of an order or orders placed by the purchaser in the event that ARC DECORATION suppliers fail to provide the items concerned or in the event of force majeure as defined by jurisprudence and French law.

– Delivery methods

Place and date of delivery

Delivery of the item or items ordered is made to the purchaser’s home address within 10 days from the date the order was duly submitted for deliveries to addresses in metropolitan France and within 2 weeks for the European Union countries.

ARC DECORATION processes orders as quickly as possible. However, if the aforementioned delivery times cannot be adhered to, the purchaser must be informed by ARC DECORATION or its service providers by the means of their choice

The purchaser may then choose to pursue the order, cancel the order, or receive a full refund for the order.
As an outside service provider is used for the shipment of orders, ARC DECORATION agrees to do everything possible to encourage the service provider to adhere to the delivery times set.

Risk and fees

All delivery fees shall be paid by the purchaser. If the package is delivered open and/or damaged and if the purchaser accepts it upon delivery with “hand-written reservations”, the purchaser must have the delivery person or post office draw up an “anomaly report”.

This report must then be sent to ARC DECORATION so that an investigation can be carried out and compensation paid, if necessary.

If the purchaser refuses the merchandise delivered, in addition to the “hand-written reservations” the purchaser must request that the post office return the package to ARC DECORATION with a “damage report”. The purchaser must also keep a copy of this report if necessary.