FAQ

You can contact us by email at the email address contact@latabledarc.com or by phone at 06 62 42 40 91 (toll-free call). Our customer service is open Monday to Friday from 8:30 am to 12:00 pm and from 1:30 pm to 4:00 pm.

From the "My Account" page, you will be offered the option to reset your password. An email will be sent to you so that you can enter a new password.

For further assistance, you can contact us at contact@latabledarc.com or at 06 62 42 40 91 (toll-free call).

We invite you to contact us on contact@latabledarc.com or at +33 662424091 toll-free call).

Yes, creating an account gives you the ability to view your order history, modify it, and save your delivery and billing addresses.

We invite you to contact us by email contact@latabledarc.com or call 06 62424091 (toll-free call) to report this incident.

Return shipping costs are entirely your responsibility. They will only be refunded if the package is returned due to the company's fault.

We are committed to fully refunding your order within 14 working days from the date we receive your package at our premises, excluding return shipping costs.

You can find a selection of our products in our Arc Outlet factory stores located in Arques, Cholet, Troyes, Romans or Talange.

Glass: a healthy and 100% recyclable material.

Tempered glass: three times more impact resistant than standard white glass.

Crystalline: a lead-free crystal.

Opal: a non-porous glass material that is resistant to thermal shock.

Culinary opal: a material between glass and ceramic resistant to 250°C.

We advise you to remove the plastic lids when using the oven or microwave and not to put them in contact with fire.

We invite you to contact the store or e-commerce site where you made your purchase. You can also contact Arc France customer service by email at contact@latabledarc.com.

Our Cristal d'Arques Paris brand glasses, including those from the Lady Diamond and Longchamp collections, are now made of ultra-clear glass, a healthy and 100% recyclable material, while retaining their original shapes. They are certified lead-free.

You will find the dimensions of the items in the section

Only products from the SMART CUISINE range are oven-safe. The molds and oven dishes in this range are made of opal, a material resistant to thermal shock.

If one or more items are broken, send an email to contact@latabledarc.com Please include your order number, the quantity(ies) of the item(s) in question, and a photo of the damaged item(s). We will review your request and send you replacement items as soon as we receive your email.

For any order weighing over 30 kg, destined for mainland France or abroad, the said goods will be transported by pallet and delivery will be carried out by the delivery organization DB Schenker, or any other organization that we designate.

Yes, in this case you place your order and send us the order number and the desired delivery date by email.

All orders placed on Friday or over the weekend are shipped the following Monday.

• Home delivery by Colissimo;
• Express home delivery by Chronopost;
• Delivery to a collection point by Chronopost;

Delivery is free from

And from €89 in Germany, Belgium, Luxembourg and the Netherlands

There is no free delivery for the following countries: Austria, Spain and Italy

The delivery charges for each order are applied automatically and vary depending on the delivery method chosen, the weight and the total amount of the order.

Metropolitan France (including Corsica), Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Italy, Portugal.

Please contact us at contact@latabledarc.com Please specify the items and exact quantities you wish to order, along with your contact information. We will process your request and send you a quote.

You have 14 days from receipt of your order to complete the withdrawal form and return the products undamaged in their original packaging with proof of purchase. Upon receipt of the merchandise, we will issue a refund within 14 business days.

If one or more items are broken, send an email to contact@latabledarc.com Please include your order number, the quantity(ies) of the item(s) in question, and a photo of the damaged item(s). We will review your request and send you replacement items as soon as we receive your email.

As soon as your order is shipped, you will receive by email the tracking number of the selected carrier which will allow you to track the delivery of your package.

Upon receipt of the order dispatch confirmation email, the delivery time varies from 1 to 6 working days depending on the selected delivery method and the delivery country.

We invite you to consult the page: Delivery & Shipping, for more information.

The main reasons for refusal of payment include, among others:

• A banking server that is overloaded or undergoing maintenance;
• Too many simultaneous attempts to connect to the server.

In both cases, please try again later.

However, if the problem persists, please contact your bank to understand the reasons for this refusal. You can also contact us via contact@latabledarc.com or at 0 969 320 620 (toll-free call) so that we can check that the error is not coming from our site.

Please check your junk mail or spam folder if you haven't received the confirmation email. If you haven't received anything, please contact us so we can confirm whether your order has been processed.